FAQ

Frequently Asked Questions

Can rings and other items be sized prior to shipping?
A: Yes, we are a full-service jewelry store and can size rings, adjust chain sizes, etc. Just send us an email or call to make sure the item can be adjusted or sized to your needs. We will usually invoice you separately through PayPal for that service. Please keep in mind that different ring thicknesses require different sizes, so sometimes it is best to have it sized locally once you receive it.

Are all of your designer items authentic and do you guarantee this?
A: YES. If we describe an item as Tiffany, Louis Vuitton, Hermès, etc., you can be sure we have inspected it thoroughly to ensure its authenticity. We take most every designer brand in our store either on loan or we buy it on a daily basis. If we ever have any doubts, we will also recruit the opinion of a third-party vendor such as AuthenticateFirst.
We also utilize an Entrupy device which takes microscopic pictures of the materials on many luxury handbags and compares those images using computer algorithms. For more info on this go to https://www.entrupy.com (currently able to authenticate Louis Vuitton, Hermes, Dior, Burberry, Chanel, Céline, Goyard, Fendi, Balenciaga, and Prada)
Learn more about our authenticity guarantee here.

Can I purchase something online and pick it up at one of your locations?
A: Yes!

I saw something on your Instagram, but I can't find it online. How can I buy it?
A: We don't always have time to shoot "proper" pictures of everything we have in-store for the webstore. But if something you saw on Instagram is piquing your interest, send us an email and we'll send you more pictures or answer any questions you have!

Are all the pictures on your store of the actual item and can I request to see a picture of an item on a model?
A: Yes and yes. We have our own photo studio and take all our own photos. We are more than happy to have someone model a ring, handbag, or anything else.

Where do you get your items that are for sale?
As San Diego’s top high-end pawn shop, we have customers that bring in their items to sell or to use them to get a collateral loan. If an item is used for a loan and the customer does not return in four months to claim it, it is then put up for sale so we can recoup our original investment in the item. Every item we take in is reported to the police department to ensure it is not a stolen item.