Frequently Asked Questions
Can rings and other items be sized prior to shipping?
A: Yes, we are a full service jewelry store and can size rings, adjust chain sizes, etc. Just send us an email or call to make sure the item can be adjusted or sized to your needs. We will usually invoice you separately through Paypal for that service. Please keep in mind that different thickness of rings will require different sizes so sometimes it is best to have it sized locally once you receive it.
Are all of your designer items authentic and do you guarantee this?
A: YES. If we describe an item as Tiffany, Louis Vuitton, Hermės etc. you can be sure we have inspected it thoroughly to ensure it’s authenticity. We take most every designer brand in our store either on loan or we buy it on a daily basis. If we every have any doubts we will also recruit the opinion of a third party vendor such as AuthenticateFirst.
We also utilize an Entrupy device which takes microscopic pictures of the materials on many of the luxury handbags and compares that using algorithms in their computers. For more info on this go to https://www.entrupy.com (currently able to authenticate Louis Vuitton, Hermes, Dior, Burberry, Chanel, Cėline, Goyard, Fendi, Balenciaga, and Prada)
Learn more out our authenticity guarantee here.
Can I purchase something online and pick it up at one of your locations?
I saw something on your Instagram, but I can't find it online. How can I buy it?
A: We don't always have time to shoot "proper" pictures of everything we have in-store for the webstore. But if something you saw on Instagram is piquing your interest, send us an email and we'll send you more pictures or answer any questions you have!
Are all the pictures on your store of the actual item and can I request to see a picture of an item on a model?
A: Yes and yes. We have our own photo studio and take all our own photo’s. We are more than happy to have someone model a ring, handbag, or anything else.
Where do you get your items that are for sale?
As San Diego’s top high end pawn shop we have customers that bring in their items to sell or to use them to get a collateral loan. If used for a loan and the customer does not return in four months to claim the item it is then put up for sale so we can recoup our original investment in the item. Every item we take in is reported to the police department to ensure it is not a stolen item.